Little Paws – Terms & Conditions

Welcome to Little Paws — your trusted destination for practical, comfortable, and high-quality pet accessories. We specialize in pet essentials designed to make everyday life easier, safer, and more enjoyable for pets and their owners.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully before making a purchase.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Little Paws website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer where applicable.

3. Company Information

Company Name: IMPERA NOVA LIMITED
Registration:  79531791
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

4. Our Offer

At Little Paws, we are committed to:

• Providing high-quality pet accessories and everyday pet essentials

• Offering practical products such as pet collars, leashes, grooming accessories, toys, bowls, beds, carriers, and pet care items

• Displaying accurate product descriptions and realistic product images

• Maintaining transparent pricing, including taxes and shipping fees at checkout where applicable

• Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after checkout.

Payments are securely processed through trusted third-party payment providers.

Orders are usually processed within 1 to 3 business days after the order is placed.

Little Paws reserves the right to cancel orders due to fraud suspicion, pricing errors, incorrect product information, or stock availability issues.

6. Order Cancellation

Customers may request to cancel an order within 24 hours after placing the order.

An order can only be cancelled if the cancellation request is made before the order has been shipped and within the cancellation period stated above.

If the order has already been processed or shipped, it cannot be cancelled. In that case, the customer may follow the return process after receiving the item, where applicable.

7. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify for a return:

• Items must be unused

• Items must be returned in original packaging

• Items must be in resellable condition

• Items must not be damaged, washed, or altered

• Hygiene-related pet products must remain unused and sealed where applicable

For health and hygiene reasons, used pet accessories may not be eligible for return.

8. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective, damaged, or incorrect.

Items must be returned in their original condition and packaging.

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Refunds are usually processed within 5 to 10 business days after approval. The exact time may vary depending on the customer’s bank or payment provider.

9. Pricing

All prices are listed in USD.

Little Paws reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties, import taxes, or additional fees where applicable.

10. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

• Product colors may slightly vary due to lighting or screen differences

• Minor variations may occur due to materials, manufacturing, or product design

• Product sizes should be checked carefully before purchase, especially for collars, harnesses, clothing, beds, or carriers

Any product issue must be reported within 14 days of delivery.

Warranty does not cover:

• Misuse or improper handling

• Normal wear and tear

• Damage caused by chewing, biting, scratching, or rough pet use

• Damage caused by water, heat, or improper cleaning

• Damage caused by incorrect sizing or excessive force

• Damage caused by sharp objects or improper storage

11. Shipping & Delivery

Orders are shipped to the address provided at checkout.

We use standard delivery methods through trusted logistics partners, international shipping carriers, and local courier services where available.

Delivery may take up to 30 business days depending on the destination, customs process, and logistics conditions.

Delays may occur due to customs, shipping carriers, weather conditions, public holidays, incorrect address details, or high order volumes.

If delivery fails due to an incorrect address or customer unavailability, additional shipping charges may apply.

If an order is confirmed lost or undeliverable due to carrier issues, Little Paws may offer a replacement or refund where applicable.

12. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods available on our website.

For payment-related issues, please contact our support team promptly.

13. Complaints & Customer Support

Please report any issue within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

• Replacement

• Refund

• Store credit, where applicable

Customers may be asked to provide photos, videos, or other proof of the issue to help us review the complaint properly.

14. Dispute Resolution

Little Paws aims to resolve all disputes fairly and efficiently.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or relevant dispute resolution body where applicable.

15. Force Majeure

Little Paws is not responsible for delays or failures caused by circumstances beyond our control, including:

• Natural disasters

• Shipping carrier disruptions

• Supply chain interruptions

• Customs delays

• Government restrictions

• Technical issues or payment provider interruptions

16. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

17. Changes to Terms

Little Paws reserves the right to update these Terms & Conditions at any time.