Refund policy

Little Paws – Return & Refund Policy

At Little Paws, we’re committed to delivering practical, comfortable, and high-quality pet accessories designed to make life easier for pets and their owners. If something isn’t right with your order, we’ll do our best to make it right — simply, fairly, and transparently.

Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe

  • The item is unused and in its original packaging

  • The item is damaged, defective, or incorrect

  • The item is in resellable condition

  • The item has not been washed, altered, or used by a pet

For hygiene and safety reasons, pet products must be returned unused and clean.

Non-Refundable Items

We do not accept returns for:

  • Items that have been used, washed, or altered after delivery

  • Items returned without original packaging

  • Custom or made-to-order products

  • Final sale or discounted items

  • Products marked non-returnable at checkout

  • Items damaged due to misuse, improper handling, chewing, scratching, biting, or excessive force

  • Hygiene-related pet products that have been opened, used, or removed from sealed packaging where applicable

How to Request a Return

To start a return, please contact our support team with:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the product and packaging, where applicable

All return requests must be reviewed and approved before the item is sent back.

Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information if needed.

If your return is eligible, we will approve the request and provide the next steps.

2. Return Instructions

If your request is approved, we will provide:

  • Return address

  • Shipping instructions

  • Any required return details

Return shipping costs are the customer’s responsibility unless:

  • The item is defective

  • The item arrived damaged

  • The wrong item was delivered

Please use a reliable shipping method and keep your tracking information until the return is completed.

3. Refund Issuance

Once your return is received and inspected:

  • Your refund will be issued to the original payment method

  • Refund processing time is typically 5–7 business days

  • The exact refund time may vary depending on your bank or payment provider

Important Notes

  • All returns must be pre-approved

  • Items must be returned in original condition

  • Shipping fees are non-refundable unless the item is faulty, damaged, or incorrect

  • Returns showing signs of use, damage, pet hair, stains, odors, missing parts, or missing packaging may be rejected

  • Excessive or suspicious return requests may be declined

  • Little Paws is not responsible for lost return shipments sent without tracking

Need Help?

We’re here to support you every step of the way.

If you have any questions regarding returns or refunds, please visit our Contact Us page and our team will help ensure your Little Paws experience remains smooth, simple, and worry-free.